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Your ace71 account wallet is the centre of every transaction — deposits arrive there, winnings sit there, and withdrawal requests draw from it. We support Upay and Bank Transfer for supported Bangladesh regions, and every step from adding funds to requesting a payout runs through the account area you can reach on any mobile browser.
Putting money into your account starts at the cashier section inside your signed-in account area. We support Upay and Bank Transfer as the verified local routes — follow the fields and amount limits shown there, as these can be updated without notice. After you confirm the transfer from your own wallet or bank, the credit appears in your account balance once the payment network confirms it.
Log in and go to your account area, then select the deposit section. The cashier shows your available routes and the fields relevant to each one.
Select the method that matches your local wallet or bank account. The screen updates to show the details and limits for that route only.
Type the amount within the range shown, then follow the confirmation step on screen. For Bank Transfer, note the session reference before you leave the page.
Once the payment network confirms, the credit appears in your account wallet. Open the transaction history tab to see the status update.
Withdrawal requests are handled inside the same account area as deposits — look for the withdrawal or payout section after you log in. We route payouts through Upay and Bank Transfer; the method you choose must match a verified account detail on file.
From your signed-in account area, select the withdrawal section. The screen shows your available balance and the payout routes currently open to you.
Choose Upay or Bank Transfer. The details you enter must match what is registered on your account — mismatched details can hold up the request.
Type an amount within the minimum and maximum shown on screen. If your balance is split across a main wallet and a separate area, the cashier will show each separately.
Confirm the request and watch the status label in your transaction history. It moves from submitted to pending to processed; open it again if you need the reference number.
Your account area may ask you to verify certain details before a withdrawal can go through or before limits increase. The fields shown depend on your account's current status — we do not apply a fixed document list to every account, because the prompts are generated from what your profile still needs. Open the verification or identity section of your account settings and follow the steps displayed there. Some accounts move through verification quickly if the details entered at registration already match the payment method on file.
After logging in, go to account settings or the profile area. A verification tab or notice banner will appear if any steps are still pending for your account.
Complete only what the screen requests. Fields vary by account — do not assume a step is required if the system does not show it for your profile.
After you submit, the status label in the verification section updates. Check back there first before contacting support about a pending check.
If the verification step relates to Upay or Bank Transfer, make sure the registered name and account number match your payment account exactly.
We accept deposits and process withdrawal requests through Upay and Bank Transfer — the two verified local routes available for Bangladesh accounts. Each method connects directly to your account wallet, and both appear in the cashier whenever your account is eligible to use them. Payment availability depends on your local law and eligible region.
Send from your Upay mobile wallet using the registered number on your ace71 account. Available for both deposits and withdrawal requests where your account is verified for this route.
Use the session reference code from the cashier to complete a direct bank transfer. The reference links your bank payment to your account wallet automatically.
Every deposit and withdrawal creates a record inside your account transaction history and a corresponding entry in your Upay app or bank statement. Matching these two lets you confirm a credit arrived or trace a payout that has not yet cleared. Keep the reference codes from both sides — the cashier reference and the payment network reference — until the transaction shows a completed status in your account.
Every transaction the cashier generates comes with a reference code. Copy it before you leave the page — it is the primary key for matching an account record to a payment network entry, especially for Bank Transfer sessions.
Your account transaction history shows each entry with a status: submitted, pending, or processed. A status that has not moved in an unexpected amount of time is the signal to contact support with the reference code ready.
The history tab inside your account area lists every cashier event with a timestamp, method, amount and current status. Filter by date or method to find a specific entry without scrolling through the full list.
Save the Upay transaction ID or your bank's payment confirmation alongside the cashier reference until the account record shows processed. These two items together resolve most transaction queries without a lengthy support exchange.
Account and transaction safeguards on ace71 sit at the account level — we verify payment ownership, check the identity details on file and route any unresolved issue through a published support path. None of these steps require you to share login credentials or wallet PINs with anyone claiming to represent us.
Always access your account through ace71. Bookmark the address directly. A page that asks for your login or payment details but sits on a different domain is not us — close it and reach us through the published support route.
Your account name, registered mobile number and payment account details are cross-checked when you request a withdrawal. Keep these consistent — a mismatch between your Upay number and the one registered on your account can hold a payout request in a pending state.
We ask that the Upay wallet or bank account you use for withdrawals belongs to the same person who holds the ace71 account. Third-party payment accounts are not accepted for payouts, and adding a new payment method may trigger a verification step.
If a deposit is not reflected in your balance or a withdrawal status has not moved, contact support through the help section inside your signed-in account area. Have your cashier reference code ready — it cuts the resolution time significantly.
These are the questions we see most often from account holders using the banking section. If your question is not here, the help section inside your signed-in account area is the direct route to our support team.
We support Upay and Bank Transfer for accounts in supported Bangladesh regions. Both options appear in the cashier after you log in. Availability depends on your local law and eligible region, so check the cashier screen for what is active on your account.
Open the transaction history tab in your account area after completing the payment. The status label updates from submitted to pending to processed once the payment network confirms. The cashier reference code links the two records if you need to check.
The minimum and maximum withdrawal amounts are shown in the cashier at the time you make a request. We do not publish fixed limits here because they can be updated. Check the cashier screen for the current range on your account.
Pending status means the request is in the processing queue. If verification steps are still outstanding on your account, the cashier may be waiting for those to complete first. Check your account verification section, then contact support with your reference code if the status has not moved.
Some accounts are prompted to complete identity or payment verification before a withdrawal can be processed. Open the verification section of your account settings to see if any steps are pending. The screen shows only what your specific account still needs.
Check that you used the session reference code the cashier generated for your transfer. Without it, the payment network cannot automatically match the bank payment to your account. Share both the bank confirmation and the cashier reference with support through the help section.