ace71 Privacy Policy: How We Handle Your Information
ace71 is committed to being straightforward about what data we collect from your account, how we use it and what choices you have. This policy applies to every interaction you have with our platform — from account registration through wallet activity — and your access to it depends on local law and eligible regions.
Account data protection
Upay and Bank Transfer records kept secure
Your right to review and correct
Support routes clearly published
POLICY SCOPE DETAIL
What Information ace71 Collects and Why
When you open an account with us, we collect the details you provide during registration — your name, contact information and the payment method you choose to use, whether that is Upay, Bank Transfer, bKash or another supported local option. We also record transactional data tied to deposits and withdrawals so that your account wallet history stays accurate and traceable by you at any time. Beyond account data, we collect device and session information — browser type, IP address and page interaction logs — to keep your account secure and to understand how our platform performs for you. We do not collect this data to build advertising profiles or sell it to external parties. Cookies are used to maintain your session and remember your login state; you can manage cookie preferences through your browser settings. We retain your data for as long as your account remains active and for the period required to satisfy applicable legal obligations in the jurisdictions where we operate. If you close your account, we will follow our standard retention schedule before removing identifiable records. All data handling described here applies subject to local law and eligible regions.
bKash deposit records
Nagad transfer history
Upay withdrawal logs
Bank Transfer account entries
Rocket payment data
INSIDE VS OUTSIDE
Where This Policy Applies and What It Covers
Not every interaction on or around ace71 falls under this single document. Understanding the boundary helps you know where to direct questions about your data and where a third-party's own terms apply instead. The four areas below clarify what sits inside this policy and what does not.
Your ace71 Account
Registration details, login activity, wallet balance records and any support conversations you open with us are fully within the scope of this policy. You can request a review of these records by contacting our support team through the published route in your account.
Payment Transactions
When you deposit via Upay or Bank Transfer, the data you share with us during that transaction is covered here. However, the payment provider's own privacy terms also apply to the portion of the transaction processed on their side — we do not control what they collect independently.
Site Content and Game Providers
Game content supplied by studios such as Spadegaming, PG Soft and Pragmatic Play is rendered within our platform. We do not share your personal account data with game studios; session behaviour inside a game title is covered by our own data collection practices described above.
Third-Party Links and Services
If you navigate away from ace71 to an external site — through a link on our pages or through your own browsing — this policy no longer applies. We are not responsible for the data practices of sites we do not operate, and we encourage you to read their terms separately.
YOUR ACCOUNT RIGHTS
Practical Steps to Review and Control Your Data
You have real, actionable choices about the personal information we hold. These are not just policy commitments — they are steps you can follow right now through your account or by reaching our support team. Start with the account settings area, where your registered contact details, linked payment methods and notification preferences are all visible and editable. If any detail looks wrong — a phone number, an email address or a wallet reference — you can submit a correction request directly through support. For a broader record of what data we hold against your account, you can make a formal data access request; we will respond through the same channel you used to contact us. If at any point you want to close your account and ask us to begin the removal process for your personal records, that request is also handled through our published support route. Processing times depend on verification steps and applicable legal hold periods, so we will give you an honest status update rather than a fixed deadline.
Review Your Records
Open the account settings page after logging in to see your registered details, linked payment method entries and session history. If something looks incorrect, note the specific field before contacting support.
Correct Account Details
Submit a correction request through the support channel shown in your account. Provide the current incorrect value and the correct replacement so our team can process it against your verified identity.
Request a Full Data Summary
You can formally ask what personal data we hold. Contact support, state that you are making a data access request and include your registered email or wallet reference so we can locate your record accurately.
Ask About Account Closure
If you want to close your account and request removal of your personal records, raise this through the support route in your account area. We will confirm receipt and walk you through the steps and retention period that applies.
CONTACT ROUTES
How to Reach Us About This Policy
For any question about this privacy policy — whether you want to understand how a specific data point is used, correct something in your account or make a formal request — use the contact routes below. We only list routes that are visibly published on the platform; we do not promise response windows we cannot verify.
Live Chat
The live chat button is available within your signed-in account area. Use it to raise data queries, ask about your wallet records or flag anything in this policy that needs clarification from our team.
Email Support
Send your privacy or data-related question to the support email address shown on the Contact page of our platform. Include your registered email and a clear description of your request so we can route it to the right team.
In-Account Help Centre
The Help Centre, accessible from the menu after login, contains published articles on account settings, wallet records and data handling. Check there first — your question may already be answered without needing to open a separate request.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
Keeping your account data accurate and your session secure is an operational priority for us, not just a policy statement. The points below cover how we approach the areas you are most likely to ask about when reading this policy.
Data Retention
We keep your account and transaction records for as long as your account is active and for the period required by applicable law. When retention is no longer required, we follow a structured deletion process rather than indefinite storage.
Cookie Management
Cookies on ace71 are used to maintain your login session and remember account preferences. You can adjust or clear cookies through your browser settings at any time; doing so may affect how some account features behave during your next session.
Account Security Practices
Your account is protected through login verification and session monitoring. If we detect unusual activity — such as a login from an unfamiliar device — your account may require re-verification before access is restored, keeping your wallet and records protected.
Policy Updates
When this privacy policy changes, we will publish the updated version at this page address with a revised date. Continued use of your account after a posted update means you have had the opportunity to review the changes. Contact support if any update raises a concern.
PRIVACY FAQ
Common Questions About This Privacy Policy
If you have a specific question about how ace71 handles your data, the answers below cover the situations we hear about most. For anything not covered here, use the support routes listed in this policy.
What personal data does ace71 collect when I open an account?
We collect your name, contact details and the payment method information you provide during registration — such as your Upay or Bank Transfer reference. We also collect device and session data to keep your account secure. We do not collect more than we need to operate your account.
Does ace71 share my data with game studios or payment providers?
Game studios such as Spadegaming, PG Soft and Pragmatic Play supply content within our platform but do not receive your personal account data from us. Payment providers like Upay and Bank Transfer handle the portions of transactions that pass through their own systems under their own terms.
How can I see what data ace71 holds about my account?
Log in and open the account settings area to view your registered details and wallet history. For a formal summary of all data we hold, contact our support team through live chat or email and state clearly that you are making a data access request. Include your registered contact detail so we can locate your record.
Can I correct or update personal details linked to my account?
Yes. If a name, email address, phone number or payment reference looks wrong, contact support through your account. Provide the incorrect value and the correct replacement. Our team will verify your identity before making the change so that your account record stays accurate.
How long does ace71 keep my data after I close my account?
We follow a retention schedule based on applicable legal requirements in the jurisdictions where we operate. After the required period passes, identifiable records are removed through our structured deletion process. We will give you an honest status update if you ask about your specific case — not a fixed promise.
Does access to this policy and its protections depend on where I am?
Yes. Access to ace71 and the protections described in this policy depend on your local law and eligible regions. We encourage you to check what applies in your location. Our support team can direct general account questions, but we cannot provide legal advice about your local regulatory position.
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